Returns & Exchange

Fie Isolde accepts returns within 7 days of shipment date.
The product must be unworn, in perfect condition and in original packaging. No exceptions. Any products returned exceeding the 7 days return policy from your receipt will only be eligible for store credit or exchange at our discretion. 
Please note that we do not exchange or return any customized products. Customer will be responsible for any shipping costs associated with returned products. Please consider insuring your package in case it is lost or damaged in transit. Fie Isolde cannot be responsible for items that do not arrive at our workshop. All of our customized products purchased will be final sale.
Shipping, delivery, and assembly charges are non-refundable.
Please note that refunds usually take 5-7 business days.
 
If you are returning a product please notify us at louise@fieisolde.com att.: RETURNS and we will assist you with the shipping.
 
INTERNATIONAL RETURNS
All products being returned to Fie Isolde from outside the USA must be marked on the outside of the box as "Return of merchandise" to avoid additional taxes, customs/duties and brokerage fees being assessed. Any paperwork filled out for shipment must indicate that it's a return of merchandise previously purchased and the date of the original purchase so there's no confusion that it's a return of merchandise on which customs/duties have already been assessed and paid.
Any international returns not identified as returned merchandise will be subject to a chargeback to the costumer of any taxes, customs/duties and brokerage fees assessed to Fie Isolde.